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San Francisco · Anaheim

Knowledge base Developer docs

§ Getting started

What is SwagByte?
Designing your first product

§ Orders & shipping

Tracking your shipment
How long production takes

§ Designing

Artwork file specs
DTG vs embroidery vs screen print

§ Billing & payment

Payment options
Tax exemption

§ For corporate accounts

Applying for Net-30 terms
Quote → PO checkout flow

§ Returns & guarantee

Filing a guarantee claim

§ Your account

Managing saved designs

Knowledge baseReturns & guarantee

Returns & guarantee

What's covered, how to report, and what happens next.

Filing a guarantee claim
Step-by-step: photos, where to click, what to expect.
2 min read · Updated 2026-04-26

The operating system for custom merchandise. Design, approve, and ship — all in one place.

Current lead time · 5–7 days

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Returns & guarantee · Knowledge base · SwagByte